Shipping Policy

Regular Orders: Orders placed on business days (Monday through Friday) before the daily cut-off time are typically processed and shipped the same day.
US Store: Cut-off is usually 10:00 AM Pacific Time (PST).
AU Store: Cut-off is usually 2:00 PM AEST (or earlier depending on local courier schedules).
Weekends & Holidays: Orders placed on weekends and public holidays will be processed on the next business day.
Sales & Promotional Periods: During Black Friday, major sales, or holidays, high order volumes may cause processing times to be slightly delayed.

Fulfillment: U.S. domestic orders are typically shipped directly from domestic fulfillment centers.
Methods & Transit Times:
Standard shipping options, as well as expedited or overnight delivery, are available (exact options shown at checkout).
Shipping fees are calculated at checkout based on the order value (e.g., free shipping is often available upon reaching a specific minimum spend threshold).
PO Boxes / Military Addresses (APO/FPO/DPO): Orders shipped to these addresses are typically defaulted to USPS, and expedited services are not available.

Standard & Express: Standard and Express delivery options are available, with free shipping typically offered on orders over a specified amount.
Same Day Delivery: Available for eligible postcodes in New South Wales (NSW), Victoria (VIC), and Queensland (QLD) via StarTrack (must be ordered before the morning cut-off time).
Authority to Leave: Australia Post defaults to an “Authority to Leave” service, meaning couriers will leave parcels in a safe place without requiring a signature. If you prefer a signature or want to opt out, please note it during checkout if options allow.

Petal & Pup ships to many countries worldwide, including New Zealand, Canada, and the UK.
Rates & Times: International shipping costs and estimated delivery windows are automatically calculated at checkout based on the destination country.
Customs, Duties, and Taxes:
Prices and shipping fees for international orders generally do not include local taxes, import duties, or customs clearance fees.
Any customs duties or related charges incurred are the responsibility of the buyer (recipient). We recommend checking your local customs policies before purchasing (note: for destinations like New Zealand, GST may be collected at checkout by the platform where applicable).

Once your order has been packed and dispatched, you will receive a Shipping Confirmation email.
The email will contain a Tracking Number, which you can use to check the real-time shipping progress on the courier’s website (such as USPS, DHL, FedEx, or Australia Post).

Unforeseen Delays: Delays caused by customs clearance, public holidays, severe weather conditions, or carrier routing errors are outside of Petal & Pup’s control.
Lost / Stolen Packages: While the customer service team will assist in working with couriers to resolve shipping issues, Petal & Pup is generally not directly liable for packages lost, stolen in transit, or delayed due to incorrect address entry. Please ensure your shipping address is accurate at checkout.