Terms of Service

1. Account Registration and Usage Terms

To access certain features of the website (such as order tracking, rewards programs, or express checkout), you may be required to register a user account.

  • Eligibility: You must be at least 18 years of age (or possess legal majority in your jurisdiction) to register an account or place an order. If you are under 18, you must use this website only with the involvement and consent of a parent or legal guardian.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and password, and you accept full responsibility for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account or any security breach.
  • Information Accuracy: You agree to provide accurate, current, and complete personal and shipping information during registration and checkout. We reserve the right to suspend or terminate your account if we have reasonable grounds to suspect that any information provided is inaccurate, outdated, or incomplete.

2. Product Information, Pricing, and Availability

We strive to provide accurate product descriptions, images, and pricing on the website; however, errors, inaccuracies, or omissions may occasionally occur.

  • Colors and Display: We make every effort to display our products’ colors and appearances as accurately as possible. However, due to monitor resolutions, display settings, and lighting conditions, the actual color you receive may vary slightly from what appears on your screen.
  • Price Modifications: All prices listed on the website are in the currency selected at checkout and exclude applicable taxes and shipping fees (unless otherwise stated). We reserve the right to change product prices at any time; however, any price changes will not affect orders that have already been paid for and confirmed via email.
  • Inventory and Out-of-Stock: All orders are subject to product availability. If an item becomes unavailable due to inventory discrepancies or supply chain issues, we will notify you promptly via email or SMS and issue a full refund to your original payment method.

3. Orders, Payment, and Acceptance

  • Order Formation: When you submit an order and complete the checkout process, it constitutes an offer to purchase products from us. The “Order Confirmation” email we send you simply acknowledges receipt of your order and does not constitute our acceptance of it. A binding sales contract is formed only when we send you a “Shipping Confirmation” email containing your tracking information.
  • Payment Methods: We accept major payment methods (including credit cards, debit cards, PayPal, and other designated secure payment gateways). You warrant that you are authorized to use the payment instrument and that sufficient funds are available to cover the total cost of your order.
  • Order Cancellation and Modification: Once an order enters our warehouse fulfillment or shipping process, it can no longer be modified or cancelled. If you need to change your shipping address or cancel an order, please contact our customer support team as soon as possible. While we will make every effort to assist you, we cannot guarantee interception once fulfillment begins.

4. Shipping, Customs, and Risk of Loss

  • Shipping Services: We ship products to your designated delivery address via our partner courier services. Estimated delivery dates provided on the website are approximations and actual delivery times may be affected by customs clearance, holidays, severe weather, or peak shipping periods.
  • Shipping Fees and Duties: Shipping costs will be itemized at checkout. For international orders, you (the recipient) may be responsible for import duties, value-added taxes (VAT), or other government fees levied by the destination country. These charges are not collected by us at checkout and must be paid directly to local customs authorities or carriers.
  • Risk of Loss: Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. Ownership transfers to you upon full payment and successful delivery to your specified address.

5. Returns, Refunds, and Exchanges

We want you to be completely satisfied with every purchase from Petal & Pup. Please review our return guidelines below:

  • Return Window: You may request a return within the specified timeframe from the delivery date (typically within 30 days, as specified on your regional return policy page).
  • Item Condition: Returned items must be in brand-new, unworn, unwashed, and undamaged condition with all original tags and labels attached. Certain product categories (such as intimate apparel, bodysuits, earrings, or final sale clearance items) are final sale and non-returnable for hygiene and safety reasons, unless defective.
  • Refund Process: Once we receive and inspect your returned merchandise, we will process your refund to your original payment method. Processing times vary depending on your bank or financial institution. Original shipping fees and customs duties are generally non-refundable.

6. Intellectual Property Rights

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software (collectively, “Website Content”), is the property of Petal & Pup or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

  • Unauthorized use, reproduction, modification, distribution, or republication of any portion of this website or its content for commercial purposes is strictly prohibited without our express written consent.

7. User Conduct Guidelines

When using our website, you agree not to:

  • Violate any applicable local, national, or international laws, regulations, or ordinances.
  • Infringement, misappropriate, or violate the intellectual property, privacy, publicity, or other legal rights of others.
  • Upload, transmit, or distribute viruses, worms, spyware, or any other malicious code designed to disrupt, damage, or limit the functionality of the website, servers, or networks.
  • Attempt unauthorized access to our backend systems, other user accounts, servers, or computing networks.
  • Use any automated scripts, scrapers, robots, or data mining tools to gather data from this website.

8. Disclaimers and Limitation of Liability

  • “As Is” Basis: This website and all information, content, materials, and products included on it are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied (including merchantability, fitness for a particular purpose, or non-infringement). Petal & Pup does not guarantee uninterrupted, secure, or error-free operation of the website.
  • Limitation of Liability: To the maximum extent permitted by applicable law, Petal & Pup and its directors, officers, employees, agents, or partners shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, data, or goodwill) arising out of or in connection with your use of the website or any products purchased, whether based on contract, tort, negligence, strict liability, or otherwise.

9. Privacy and Data Protection

We deeply value your personal privacy. For information on how we collect, use, store, and protect your personal data, please refer to our [Privacy Policy]. By using this website, you consent to our processing of your information in accordance with our Privacy Policy.

10. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion. Any changes will take effect immediately upon posting to the website. For material changes, we may notify you via website announcements or email. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction where Petal & Pup operates, without regard to conflict of law principles.
  • Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these terms shall first be resolved through friendly negotiations. If unresolved, either party may submit the dispute to a court of competent jurisdiction for legal proceedings.

12. Contact Us

If you have any questions regarding these Terms of Service, order statuses, or products, please reach out to our team:

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